Which account should I use?
Use one KRI eBook account on the website and mobile app. Sign in with the account used for your purchase.
Where is my book?
When payment is confirmed, open My Library while signed in. You can also check the current order status in My Orders.
Can I download a PDF?
The store provides books through the KRI reader and does not offer public raw book-file downloads.
Can I read without an internet connection?
The product plan supports reading books saved in the mobile app offline. If access changes while the device is offline, the app can receive the change after it reconnects. The current app behavior is still being verified; see the Digital Access & Refunds draft.
My payment or order status is unclear. What should I do?
Check the existing order before trying another payment. If you see a charge but cannot find the book, contact support before submitting another payment.
How do I ask about a refund?
Email customerservice@kriteachings.org with your order number and book title. Refund eligibility and timing are still under review; see the provisional Digital Access & Refunds page.
Need more help?
Contact KRI at customerservice@kriteachings.org. Please do not send passwords or payment-card details.